Shipping policy
Last updated: 11 August 2026
Thank you for shopping with Parcu London. We aim to make your shopping experience as smooth as possible, including fast and reliable delivery.
Order Processing
All orders are processed within [1–2 business days] after your order has been placed.
Orders are not processed or dispatched on weekends or UK public holidays. During busy periods, sales, or product launches, processing times may take slightly longer. If there is any significant delay with your order, we will do our best to keep you informed.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available.
UK Delivery
We currently offer delivery across the United Kingdom.
Standard UK Delivery: £4 — estimated [2–4 business days]
Delivery times are estimates and are not guaranteed. Once your order has been handed to the delivery carrier, delays caused by the carrier are outside of our control.
International Delivery
We currently offer international shipping to selected countries.
International delivery charges and estimated delivery times will be displayed at checkout based on your delivery address.
Tracking Your Order
Where tracking is available, you will receive your tracking details by email once your order has been dispatched.
Please allow [24–48 hours] for tracking information to become active after dispatch.
Delivery Delays
While we work hard to ensure your order arrives on time, delivery dates are estimates and can occasionally be affected by circumstances outside our control, including carrier delays, severe weather, strikes, customs delays, or other unforeseen circumstances.
If your order has not arrived within the expected delivery timeframe, please contact us at resold.uk@icloud.com and we will be happy to assist.
Incorrect or Incomplete Address
Please ensure that your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address and your order is returned to us, you may be responsible for any additional postage costs required to resend the order.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once an order has been processed or dispatched.
Lost or Damaged Parcels
If your parcel appears to have been lost or arrives damaged, please contact us at resold.uk@icloud.com as soon as possible with your order number and any relevant photographs or information.
We will work with the delivery carrier to investigate the issue and help resolve it as quickly as possible.
Contact Us
If you have any questions about our shipping policy or your order, please contact us:
Parcu London
Email: resold.uk@icloud.com